How To Cancel An Order On Chownow

ChowNow is an online ordering system that makes it easy for restaurants to manage online orders, deliveries, and pickups. With ChowNow, customers can conveniently order food online from their favorite restaurants. But sometimes plans change, and you need to cancel an online order. 

Steps to Cancel a ChowNow Order:

  1. Log in to your ChowNow account on the website or mobile app.
  2. Click on “Order History” in the top menu or sidebar.
  3. Locate the order you want to cancel in your Order History list. Orders will be listed with the most recent at the top.
  4. Click on the order to open its details page.
  5. If the order is still cancelable, you will see a “Cancel Order” button. Click it.
  6. A confirmation popup will appear. Click “Yes” to confirm cancellation.
  7. The order status will change to “Cancelled,” and you’ll see a cancellation confirmation on screen.
  8. You’ll also receive a cancellation confirmation email for your records.
  9. If there is no “Cancel Order” button, contact ChowNow support for help canceling the order.
  10. You cannot cancel orders that have already been delivered or are out for delivery.


Here are some valuable tips on canceling ChowNow orders:

  • You can only cancel an order before it has been prepared and delivered. Once an order is out for delivery, it’s too late to cancel.
  • The ability to cancel an order may depend on the individual restaurant’s policies. Some restaurants may not allow cancellations or charge a fee. Check with the restaurant if you are unsure.
  • Canceling an order too late may still result in a cancellation fee, depending on the restaurant.
  • If you have any issues canceling online, you can call the restaurant or ChowNow support for assistance with canceling the order.

FAQs About Cancelling ChowNow Orders

  1. What is the cutoff time for canceling an order?
  • The ability to cancel an order depends on the restaurant’s policies. Some may allow cancellations up to 30 minutes before scheduled pickup time. Check with the restaurant for their specific cancellation cutoff times.
  1. Will I be charged a cancellation fee?
  • Whether a cancellation fee is charged depends on the individual restaurant’s policies. Many restaurants do not charge fees if you cancel an online order more than an hour before pickup time.
  1. Can I cancel just part of my order?
  • Unfortunately, full-order cancellations are typically only allowed on ChowNow. You would need to cancel the entire order and then replace it with a new, modified order.
  1. I can’t find the “Cancel Order” button. What should I do?
  • If the Cancel button is missing, it likely means the order is too close to the preparation time and can no longer be canceled online. Contact the restaurant or ChowNow for assistance.
  1. How can I be sure my order cancellation went through?
  • You will receive an on-screen cancellation confirmation in your ChowNow account and an email confirmation that your order was canceled successfully.


Canceling an order on ChowNow is simple. Just log in, find your order, and click the “Cancel Order” button. ChowNow makes it easy for customers to cancel orders when needed. If you have any trouble or questions about canceling an order, contact ChowNow or the restaurant for help. With a few clicks, you can easily cancel orders that have changed.

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