How To Cancel Ashley Furniture Order

Ashley Furniture is a renowned furniture retailer that provides high-quality products to customers. However, there might be instances where you need to cancel an order due to various reasons. In this blog post, we will guide you step by step on how to cancel an Ashley Furniture order efficiently.

Reasons for Cancelling

There can be several reasons why you may want to cancel an Ashley Furniture order. Some common ones include:

  • Change of mind regarding the product.
  • Found a better deal elsewhere.
  • Unforeseen financial circumstances.
  • Delayed delivery timeline.

Now, let’s dive into the process of cancelling an Ashley Furniture order.

Cancelling Ashley Furniture Order

  1. Contact Ashley Furniture: To cancel an order, reach out to Ashley Furniture’s customer service team at their toll-free number or through their website. Provide them with your order number, which can be found in the confirmation email or on your order summary.

  2. Explain your Intention: Clearly state your intention to cancel the order and the reasons behind it. This will assist the customer service representative in understanding your situation better and providing the necessary assistance.

  3. Follow the Instructions: Ashley Furniture’s customer service representative will guide you through the cancellation process. They may require additional information for verification purposes. Follow their instructions carefully to ensure a smooth cancellation process.

  4. Check for any Cancellation Fees: In some cases, Ashley Furniture may charge a cancellation fee depending on the policies and the stage of the order. Make sure to clarify the possibility of any fees during your conversation with the customer service representative.

  5. Document and Keep Records: After canceling the order, it is recommended to document the cancellation details, including the date, time, and the name of the representative you spoke with. Retain these records for future reference or if any issues arise.


1. Can I cancel my Ashley Furniture order online?

No, Ashley Furniture does not provide an online option for cancelling orders. You must contact their customer service team directly.

2. Are there any time limitations for canceling an Ashley Furniture order?

It is advisable to cancel your Ashley Furniture order as soon as you decide to do so. Timely cancellation increases the chances of a smooth process and minimizes the possibility of any fees.

3. What if my Ashley Furniture order has already shipped?

If your order has already shipped, it may be more complicated to cancel. Contact Ashley Furniture’s customer service and explain the situation to explore possible solutions.

4. Will I be refunded if I cancel my Ashley Furniture order?

If you cancel your order before it is shipped or picked up, Ashley Furniture typically refunds the full amount. In case of any fees, they will be deducted from the refund.

5. Can I cancel part of my Ashley Furniture order?

Yes, you can cancel specific items from your order. Contact Ashley Furniture’s customer service and inform them about the specific items you wish to cancel.


Canceling an Ashley Furniture order is a straightforward process when done correctly. By following the steps outlined above and contacting their customer service team, you can efficiently cancel your order. Remember to communicate your intention clearly, document the cancellation details, and inquire about any potential fees. With this knowledge, you are equipped to handle any situation where cancelation becomes necessary.

We hope this guide has been helpful in ensuring a hassle-free cancellation process for your Ashley Furniture order. If you have any further questions, feel free to reach out to Ashley Furniture’s customer service team.

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