How To Cancel DocuSign Subscription

Have you ever needed to cancel or revoke access to documents you sent out for signature using DocuSign? Maybe you made a mistake and sent the wrong contract version, or perhaps the deal you worked on fell through. Whatever the reason, DocuSign makes it easy to cancel and revoke access to documents you’ve sent out before they are signed.

In this blog post, I’ll walk you through the quick and easy process for canceling and revoking access in DocuSign. Whether you need to make a correction or stop an unwanted signature, you can follow these steps to regain control over your documents.

Reason for Canceling Docusign subscription:

You might want to cancel your DocuSign account for various reasons. Perhaps you have found an alternative platform that better suits your needs, or maybe you no longer require electronic signature services. Whatever the reason may be, it is essential to know how to navigate through the cancellation process to ensure a smooth transition.

Step By Steps on Canceling Docusign subscription:

To cancel your DocuSign account, follow these simple steps:

  1. Login to your Docusign account: Visit the Docusign website and log in using your credentials. It is crucial to have access to the account that you wish to cancel.
  2. Navigate to Account Settings: Locate the account settings section once logged in. Depending on the version of Docusign you are using, you may find this by clicking on your profile picture or finding it in the dropdown menu.
  3. Click on Billing: Within the account settings, you should find a tab labeled “Billing.” Click on it to proceed to the next step.
  4. Cancel Subscription: In the billing section, locate the option to cancel your subscription. This option should be clearly labeled and easily accessible.
  5. Confirmation: After selecting the cancel subscription option, you will likely be prompted to confirm your decision. Carefully review the details and ensure you understand the consequences of canceling your account before proceeding.

Once you have completed these steps, your DocuSign account will be canceled, and any active subscriptions will be terminated.


What happened to my documents after I canceled my DocuSign account?

Your documents will remain accessible in read-only format, but you will not be able to send or sign new documents through Docusign.

Can I reactivate my Docusign account after canceling it?

You can reactivate your account anytime by contacting Docusign’s customer support. They will guide you through the reactivation process.

Will I receive a refund for any unused subscription time?

Docusign typically does not provide refunds for unused subscription time. Be sure to cancel your account at a time that aligns with your billing cycle.

Are there any fees associated with canceling Docusign?

DocuSign does not charge any additional fees for canceling your account. However, you may still be responsible for any outstanding subscription charges.

Can I delete my Docusign account entirely instead of just canceling the subscription?

Yes, you have the option to delete your DocuSign account entirely. Deleting the account will permanently remove all your data, including documents and account settings. Exercise caution when selecting this option.


Canceling your DocuSign account is a straightforward process that can be done within a few simple steps. Following the guide outlined in this blog post can ensure a smooth cancellation without any hassle. Remember to familiarize yourself with DocuSign’s refund policy, if applicable, and consider alternative options if you still require electronic signature services. It’s important to make informed decisions to meet your needs best and optimize your digital document management experience.

If you found this blog post helpful, be sure to share it with others who may need guidance on canceling their Docusign accounts. Don’t hesitate to take control of your subscription and explore other options if necessary. Your journey towards a more efficient digital signature workflow starts with making the right choices.

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