How to Cancel Extra Space Storage

Renting a storage unit can provide extra room when you need it, but those monthly payments can add up fast. When it’s time to declutter and downsize, canceling your Extra Space Storage unit might top your to-do list. Luckily, the cancellation process with Extra Space is straightforward, though there are some important steps you’ll want to take before terminating your storage rental agreement.

In this guide, we’ll walk through everything you need to know about how to cancel your Extra Space Storage unit properly. We’ll cover:

Reason for Cancelling Extra Space Storage

There could be various reasons why you may decide to cancel your Extra Space Storage subscription. Perhaps you have found a more affordable storage option, or maybe you no longer require the additional space. Whatever the reason may be, it’s essential to understand the cancellation process to avoid any unnecessary charges or complications.

Step-by-Step Guide on How to Cancel Extra Space Storage

  1. Contact Customer Service: The first step is to reach out to Extra Space Storage’s customer service department. You can find their contact information on their website or in your subscription confirmation email. Call their customer service hotline or send an email expressing your desire to cancel your subscription.
  2. Provide Necessary Information: When contacting Extra Space Storage, make sure to have your account details readily available. You may be asked for information such as your storage unit number, personal identification, and the date you wish to cancel your subscription.
  3. Confirm Cancellation Terms: During your conversation with the customer service representative, ask about any specific terms and conditions related to cancellation. Inquire about notice periods, any refund policies, and if there are any penalties for early termination.
  4. Empty Your Storage Unit: It’s essential to empty your storage unit completely before the cancellation date. Make sure to remove all your belongings and leave the unit in a clean and undamaged condition. Failure to do so may result in additional fees being charged.
  5. Follow Up: After canceling your subscription, follow up with Extra Space Storage to ensure that your account has been closed successfully. Keep a record of any confirmation emails or paperwork for future reference.

Frequently Asked Questions

  1. Can I cancel my Extra Space Storage subscription online? Unfortunately, Extra Space Storage does not provide an online cancellation option. You will need to contact their customer service directly.
  2. Will I receive a refund if I cancel before the end of my billing cycle? Extra Space Storage does not provide refunds for partial months. It’s best to cancel your subscription closer to your billing cycle’s end to maximize your usage.
  3. What happens if I don’t empty my storage unit before canceling? Extra Space Storage may charge you additional fees for failing to empty your storage unit. It’s crucial to remove all your belongings before the cancellation date.
  4. Is there a notice period for cancellation? Extra Space Storage typically requires a 10-day notice before canceling your subscription. However, this may vary, so it’s recommended to confirm with their customer service.
  5. Can I transfer my subscription to another person? Extra Space Storage allows for subscription transfers, but it’s essential to check with their customer service for specific requirements and procedures.


Canceling your Extra Space Storage subscription can be a straightforward process if you follow the necessary steps. Always remember to contact their customer service, provide relevant information, and empty your storage unit before the cancellation date. By doing so, you can ensure a smooth and hassle-free cancellation experience. If you have any further questions or concerns, don’t hesitate to reach out to Extra Space Storage’s customer service for assistance.

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