How to Cancel Gexa Energy

How to cancle Gexa Energy

Gexa Energy is a popular electricity provider known for its competitive rates and excellent customer service. However, there may be various reasons why you would like to cancel your service, such as moving to a different area or finding a better deal with another provider.

Whatever the reason, this guide will walk you through the process of canceling your Gexa Energy service smoothly and hassle-free.

Reason for Cancelation

Before diving into the cancellation process, it is essential to understand the reasons why you have decided to cancel your Gexa Energy service. Whether it is due to a relocation or a better offer from another provider, knowing your motivation will help you navigate through the cancellation process.

Step-by-Step Guide on How to Cancel Gexa

  1. Review your contract: Begin by reviewing your contract terms and conditions. Take note of any cancellation fees or requirements that may apply. This information will help you avoid any surprises during the cancellation process.
  2. Contact Gexa Energy: Reach out to Gexa Energy’s customer service department either by phone or through their website. Provide them with your account details, including your name, address, and account number. Clearly express your intention to cancel your service and inquire about any specific steps they may require.
  3. Return equipment (if applicable): If you are using any equipment provided by Gexa Energy, such as a smart thermostat or energy monitor, they may ask you to return it to them. Follow their instructions and ensure that all equipment is safely returned to avoid any additional charges.
  4. Confirmation of cancellation: After contacting Gexa Energy, ask for confirmation of your cancellation in writing. This will help provide proof of cancellation and avoid any disputes in the future. Keep this documentation in a safe place.
  5. Finalize payments: Make sure to settle any outstanding bills or payments before canceling your service. This will help prevent any issues with your credit score or future utility services.

Frequently Asked Questions

Is there a cancellation fee with Gexa Energy?

Yes, Gexa Energy may charge a cancellation fee depending on your contract terms. Review your contract or contact Gexa Energy for specific details regarding any applicable fees.

Can I cancel my Gexa Energy service if I move to a new location?

Yes, you can cancel your Gexa Energy service if you are moving. Provide them with your move-out date and new address, if applicable, to ensure a smooth transition.

How long does it take to process a cancellation request with Gexa Energy?

The cancellation request with Gexa Energy is typically processed within a few business days. However, it is advisable to initiate the cancellation process well in advance to avoid any disruptions in service.

Will canceling my Gexa Energy service affect my credit score?

Canceling your Gexa Energy service should not impact your credit score as long as all outstanding bills are settled.

Can I switch back to Gexa Energy after canceling my service?

Yes, you can switch back to Gexa Energy in the future if they still offer services in your area. However, it is recommended to review their current rates and contract terms before deciding to reapply.


Canceling your Gexa Energy service is a straightforward process as long as you follow the necessary steps outlined in this guide. Always review your contract, contact Gexa Energy, and settle any outstanding payments before canceling your service. By following these steps, you can smoothly transition from Gexa Energy to your preferred electricity provider.

Remember, if you have any specific questions or concerns, contact Gexa Energy’s customer service department. They are there to assist you throughout the cancellation process and ensure a positive customer experience.

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