How to Cancel Pottery Barn Order

Pottery Barn is a well-known American home furnishing and home décor retail brand that specializes in offering a wide range of high-quality furniture, accessories, and decorative items for the home.

Sometimes, we may make a purchase in haste or change our minds after placing an order. In such cases, it becomes necessary to cancel the order.

To cancel a Pottery Barn order, visit the Pottery Barn website, sign in to your account, navigate to the order details, click on the cancellation option, and verify and confirm the cancellation.

In this blog post, I will provide you with a step-by-step guide on how to cancel a Pottery Barn order effectively.

Why Should You Cancel a Pottery Barn Order?

There can be several reasons why you might want to cancel a Pottery Barn order. It could be due to a change in your budget, finding a better deal elsewhere, or simply realizing that the item doesn’t meet your requirements. Whatever the reason may be, canceling your order should be hassle-free if you follow the right process.

Step-by-Step Guide to Cancel a Pottery Barn Order

  1. Visit the Pottery Barn website: Open your preferred web browser and go to the official Pottery Barn website.
  2. Sign in to your account: Log in to your Pottery Barn account using your registered email address and password.
  3. Navigate to the order details: Go to the “My Orders” section or “Order History” page to find the specific order you wish to cancel.
  4. Locate the cancellation option: Look for the cancellation option next to your order. Pottery Barn usually provides a “Cancel Order” button or a similar option.
  5. Click on “Cancel Order”: Click on the designated cancellation button to initiate the cancellation process.
  6. Verify the cancellation: Pottery Barn may prompt you with a confirmation message or ask you to verify the cancellation. Follow the instructions displayed on the screen accordingly.
  7. Confirm the cancellation: Once you have reviewed the cancellation details, confirm the cancellation by clicking on the appropriate button.

Frequently Asked Questions

1. Can I cancel my Pottery Barn order after it has been shipped?

Unfortunately, once an order has been shipped, you cannot cancel it directly. However, you can return the item once it arrives and initiate the refund process.

2. Will I be charged for canceling my Pottery Barn order?

Pottery Barn does not charge any cancellation fees. However, if your order has already been processed or shipped, you may be responsible for return shipping costs.

3. How long does it take for Pottery Barn to process order cancellations?

Typically, Pottery Barn processes order cancellations within 24 to 48 hours. You will receive a notification confirming the cancellation.

4. Can I cancel a Pottery Barn order through customer support?

While you can contact Pottery Barn customer support for assistance, it is recommended to cancel your order online through your account for a streamlined process.

5. What if I change my mind after canceling a Pottery Barn order?

If you change your mind after canceling an order, you can place a new order or contact Pottery Barn customer support for further assistance.


Canceling a Pottery Barn order is a straightforward process if you follow the steps outlined in this guide. Remember to cancel the order as soon as possible to avoid any inconvenience. Pottery Barn prides itself on excellent customer service so that you can expect a smooth and efficient cancellation experience.

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