How To Delete Viva Wallet Account

How to Delete Viva Wallet Account

Viva Wallet is a widely used online payment platform that allows users to make payments and manage their finances securely.

However, for various reasons, you might find yourself in a situation where you need to delete your Viva Wallet account. Whether you’ve decided to switch to another payment provider or no longer require the services, deleting your account is straightforward. In this article, we will provide you with a step-by-step guide on how to delete your Viva Wallet account properly.

Step-by-Step Guide to Deleting Viva Wallet Account

 Log in to Your Viva Wallet Account

To initiate the account deletion process, you must first log in to your Viva Wallet account using your registered credentials.

Access Account Settings

Once you’re logged in, navigate to the account settings section. You can usually find this option in the top right corner of the Viva Wallet website or mobile app.

Navigate to Account Deletion

Within the account settings, look for the option related to account deletion or closing your account. Click on this option to proceed.

Confirm Deletion Request

Viva Wallet cares about its users, and they want to ensure you genuinely want to delete your account. They may ask you to re-enter your password and provide reasons for the account deletion. Fill in the necessary details and proceed.

Review Account Deletion Terms

Before proceeding, carefully review the terms and conditions associated with deleting your account. Take note of any implications this action may have on your active subscriptions or services.

 Verify Your Identity

To prevent unauthorized account deletion, Viva Wallet may request additional verification steps. This could include a one-time password sent to your registered email or phone number.

Delete Viva Wallet Account Permanently

After completing all the required steps and verifications, confirm your decision to delete the account. Your Viva Wallet account will then be permanently deleted.

What Happens After Deleting Your Viva Wallet Account?

Account Deactivation Period

Once you’ve initiated the account deletion process, your account will enter a deactivation period. During this time, your account will be inaccessible, and transactions will be restricted.

Data Retention Policy

Viva Wallet retains certain user data even after account deletion, as required by law and their privacy policy. However, this data will not be used for any other purposes and will be securely stored.

Implications for Active Subscriptions or Services

Make sure to cancel any active subscriptions or services linked to your Viva Wallet account before deletion. Account deletion does not automatically cancel these subscriptions, and you might continue to be charged.

Tips for Smooth Account Deletion

Clear Any Outstanding Balances

Ensure there are no outstanding balances or pending transactions in your Viva Wallet account before proceeding with deletion. Clear any dues to avoid complications.

Cancel Subscriptions and Services

Cancel all subscriptions or services associated with your Viva Wallet account. This step will prevent any recurring charges after deletion.

Remove Payment Methods

Before deleting your account, remove all your saved payment methods from the Viva Wallet system. This ensures your financial information remains secure.


Frequently Asked Questions:

Can I reactivate my deleted Viva Wallet account?

No, once your Viva Wallet account is deleted, it cannot be reactivated. You will need to create a new account if you wish to use their services again.

Will my personal information be completely erased after deletion?

While Viva Wallet retains certain data for legal and policy reasons, your personal information will not be used or accessible after the deletion process.

What happens to my pending transactions during the deletion process?

During the account deactivation period, all transactions, including pending ones, will be put on hold and will not be processed.

How long does it take to delete a Viva Wallet account?

The account deletion process typically takes a few business days to complete, depending on the verification steps and account deactivation period.

Can I transfer my funds to another account before deletion?

Yes, you can transfer your funds to another account or withdraw the balance before initiating the account deletion process to avoid any loss.


Deleting your Viva Wallet account might seem like a daunting task, but with our step-by-step guide, the process becomes simple and hassle-free.

Remember to follow the outlined steps and take the necessary precautions to avoid any unwanted repercussions. By the end of this process, you’ll have successfully bid farewell to your Viva Wallet account and can proceed with confidence.

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