How to Cancel Citi Credit Card

Thinking of closing your Citi credit card? You’re not alone. Many cardholders decide to close accounts if they have multiple credit cards, want to save on annual fees, or simply aren’t using the card anymore. Canceling a credit card seems simple, but there are a few things to consider beforehand especially around impacts to your credit score and potential fees.

In this post, we’ll provide a step-by-step overview on how to properly close a Citi credit card account to avoid unnecessary obstacles. We’ll cover key topics like.

By the end, you’ll have all the information needed to successfully cancel your Citi credit card without negatively impacting your credit or finances going forward. It’s simpler than you might think if you follow the right steps. Let’s get started!

Reason for Canceling Citi Credit Card

Before diving into the cancellation process, it is important to understand why you might want to delete your Citi credit card. There can be various reasons for it, such as high interest rates, annual fees, or simply wanting to simplify your financial life by reducing the number of credit cards you have.

Step By Steps on Canceling Citi Credit Card

To cancel your Citi credit card, follow these simple steps:

  1. Contact Customer Service: Begin by reaching out to Citi’s customer service department. You can find their contact information on the back of your credit card or on their website. Inform them about your decision to cancel and they will guide you further.
  2. Pay Off Any Outstanding Balance: Ensure that you have paid off any remaining balance on your credit card before canceling. This will save you from any additional fees or interest charges.
  3. Redeem Any Rewards: If you have accumulated any rewards points on your Citi credit card, make sure to redeem them before canceling. You wouldn’t want to lose out on any benefits you have earned.
  4. Submit a Written Request: In addition to informing customer service over the phone, it is always recommended to submit a written request for cancellation. This can be done through email or by sending a physical letter to the address provided by Citibank.
  5. Destroy Your Card: Once you have received confirmation of your credit card cancellation, it is important to destroy your physical card. Cut it into multiple pieces to ensure that it cannot be used, and dispose of it securely.


Q: Will canceling my Citi credit card affect my credit score?

A: Canceling a credit card can have a temporary impact on your credit score, especially if it was one of your oldest accounts. However, if you have other credit cards and maintain good credit habits, the impact should be minimal.

Q: Can I cancel my Citi credit card online?

A: No, cancellation requests need to be made by contacting customer service via phone or through a written request.

Q: Will I lose my rewards points if I cancel my Citi credit card?

A: It is important to redeem any rewards points before canceling your credit card, as you may lose them otherwise.

Q: How long does it take for my Citi credit card cancellation to be processed?

A: The cancellation process usually takes a few business days, but it may vary depending on the circumstances.

Q: Can I cancel my Citi credit card if it has an outstanding balance?

A: It is recommended to pay off any outstanding balance on your credit card before canceling to avoid additional fees or charges.


Canceling a credit card is never an easy decision, but if you find it necessary, it’s important to know how to do it properly. By following the step-by-step guide provided above, you can successfully cancel your Citi credit card. Remember to contact customer service, pay off any balance, redeem rewards, submit a written request, and destroy your card. Taking these steps will ensure a smooth cancellation process.

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll to Top